Terms of Service

These Terms of Service ("Terms") form a binding agreement between you ("you", "Customer") and TapeOnce ("TapeOnce", "we") governing your use of tapeonce.com and the TapeOnce Service. By creating an account, purchasing a trial or subscription, or otherwise using the Service you agree to these Terms and to our Privacy Policy.

1. The Service

TapeOnce lets you upload a screen recording of a recurring process and returns (a) a structured analysis of the process, (b) a generated n8n automation workflow (JSON), and (c) a guided setup chat. The Service is delivered as software-as-a-service through the tapeonce.com web application.

2. Accounts

• You must be at least 16 years old and legally able to enter into contracts.
• You are responsible for maintaining the confidentiality of your sign-in link and any activity in your account.
• You must provide accurate, current information (in particular a valid email address).
• Team plans allow multiple named seats; each user must have their own account.

3. Plans, pricing and billing

3.1 Plans

• Trial ($1, one-time) — one recording, full report, flow JSON. Limited to one trial per Stripe customer / card fingerprint / email.
• Starter ($19/month or $190/year) — 5 recordings per calendar month, 1 seat.
• Pro ($49/month or $490/year) — 20 recordings per calendar month, 3 seats.
• Team ($99/month or $990/year) — 50 recordings per calendar month, 10 seats.

All prices are in USD and exclusive of any applicable VAT or sales tax, which will be added at checkout.

3.2 Billing cycle

Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time from Settings; cancellation takes effect at the end of the current period.

3.3 Trial and access after expiry

The $1 trial expires 7 days after your first recording is analysed. After that, you may still view your existing trial report in read-only mode indefinitely, but new recordings require an active subscription.

3.4 Refunds and right of withdrawal

Consumers in the EU/EEA have a statutory 14-day right of withdrawal for digital services. By purchasing a plan or trial and starting an analysis, you expressly consent to immediate performance of the Service and acknowledge that your right of withdrawal expires once the digital content has been fully delivered (i.e. once analysis of your first recording has started). Outside of statutory rights, payments are non-refundable, except at our discretion in cases of technical failure.

3.5 Fair use

Monthly recording quotas reset on the first day of each calendar month. Unused recordings do not roll over. Each recording may be up to 500 MB or 30 minutes.

4. Acceptable use

You agree not to:

• upload content you do not have the right to process, including recordings that expose third parties' personal data, trade secrets, or protected credentials;
• upload sensitive categories of data (health, biometric, children's data, government IDs) unless you have a valid legal basis and have informed us;
• circumvent quotas, trial limits or the credit-fingerprint check;
• reverse-engineer, scrape, or use the Service to build a competing product;
• use the Service for anything unlawful, defamatory, or in violation of third-party rights;
• upload malware, or attempt to disrupt the Service.

We may suspend or terminate accounts that violate these rules and may remove content that we reasonably believe is infringing or unlawful.

5. Your content and licence to us

You retain all rights to the recordings and other content you upload ("Customer Content"). You grant TapeOnce a worldwide, non-exclusive, royalty-free licence to host, process, transmit and analyse the Customer Content solely for the purpose of providing the Service to you, including transmitting the recording to the AI sub-processor described in our Privacy Policy.

We do not use your Customer Content to train AI models, and we do not sell or share it for advertising.

6. Generated automations

The n8n workflows, checklists and chat responses generated by the Service ("Generated Output") are provided to you for your use in your own automation environment. Because they are produced by an AI model on the basis of a video recording, they may contain errors, omissions, or steps that require adaptation. You are responsible for reviewing and testing Generated Output before running it on production systems, and for ensuring that the connected third-party services (e.g. n8n, Google, Stripe, HubSpot) are used in accordance with their own terms.

TapeOnce is not affiliated with n8n GmbH or any of the third-party applications referenced in Generated Output. Trademarks belong to their respective owners.

7. Third-party services

The Service integrates with third parties (Stripe for payments, Google Gemini for AI, Supabase for storage, Resend for email, Cloudflare for hosting). Your use of those services through TapeOnce is subject to their own terms. We are not responsible for third-party service outages or changes.

8. Service availability

We aim for high availability but do not guarantee that the Service will be uninterrupted or error-free. We may perform scheduled maintenance and may modify or discontinue features with reasonable notice.

9. Intellectual property

The Service, including the software, brand, design and documentation, is owned by TapeOnce and protected by applicable IP laws. Except for the limited right to use the Service under these Terms, no rights are granted to you.

10. Warranty disclaimer

To the maximum extent permitted by law, the Service and Generated Output are provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. Statutory warranty rights of consumers under mandatory law remain unaffected.

11. Limitation of liability

To the extent permitted by law, TapeOnce is liable without limitation only (a) in cases of intent or gross negligence, (b) for personal injury or death, and (c) under the German Product Liability Act (Produkthaftungsgesetz). For breaches of a material contractual obligation ("Kardinalpflicht") caused by slight negligence, liability is limited to foreseeable damages typical for this type of contract, and in any case to the fees you paid to TapeOnce in the 12 months preceding the event giving rise to the claim. All other liability for slight negligence is excluded.

We are not liable for any damages resulting from third-party services, from automations you deploy in your own environment, or from your failure to review Generated Output before running it.

12. Indemnity

You will indemnify and hold TapeOnce harmless from any third-party claim arising out of (a) Customer Content you upload, (b) your violation of these Terms, or (c) your use of Generated Output in your own environment.

13. Term and termination

• These Terms apply for as long as your account exists.
• You may terminate at any time by cancelling your subscription and deleting your account in Settings.
• We may terminate or suspend your account with immediate effect for material breach of these Terms, non-payment, or suspected abuse.
• On termination, your right to use the Service ends. Sections that by their nature should survive (IP, liability, indemnity, governing law) will survive.

14. Changes to the Terms

We may update these Terms from time to time. Material changes will be announced in-app or by email at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance.

15. Governing law and jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer-protection provisions of your country of residence remain unaffected.

Exclusive place of jurisdiction for disputes with merchants, legal entities under public law, and special funds under public law is the operator's registered seat, to the extent legally permissible. The European Commission provides a platform for online dispute resolution: ec.europa.eu/consumers/odr. We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

16. Miscellaneous

If any provision of these Terms is held invalid, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

17. Imprint / Provider identification

Information according to § 5 DDG (Digitale-Dienste-Gesetz):

Colin Dorenbusch
Operator of TapeOnce
Email: colin@tapeonce.com

The full postal address and, where applicable, VAT ID and commercial-register information will be provided on request via the email address above and added here upon incorporation of the operating entity.